Frequently Asked Questions
Dive into the details
Account Opening, Upgrade & User Profile Maintenance
Basic Saving &
Transfers
Staff Loan
General
Questions
Account Opening, Upgrade & User Profile Maintenance
How do I open an account with ARM MFB
To open an account with us, follow these steps:
- Visit the site- https://stag.armmfb.com.ng/signin and click on “Sign Up.”
- Fill in the required details – your BVN or NIN
- Verify your phone number through a secure OTP
- Verify your identity with a liveliness check
- Confirm your profile details such as your name, email, and other profile information.
- Complete your onboarding by creating a secure password for your account
Once you’re onboarded, you will receive an email and you can start using the services available!
Can I upgrade my account to a higher tier?
Yes! You can upgrade your account by following these steps:
- Go to your dashboard and select “Upgrade Account.”
- Provide any additional information required (e.g., BVN or NIN whichever not provided, identification documents, utility bills).
- Submit the form for review.
You will be notified once your account upgrade is approved. If you need further assistance with the upgrade, please contact customer support (see end of document).
How do I update my profile information?
To update your profile:
- Log in to your account and go to “Profile” in the menu.
- Select “Edit Profile” to modify your personal details such as phone number, address, and email.
- After making the changes, click “Save” to update your information.
If you change any critical information, such as your email address, you may be required to verify the new details.
Basic Saving &
Transfers
How do I deposit funds into my savings plan?
To deposit funds:
- Log in to your account.
- Go to your “Savings” section and click on your preferred Savings plan- Fixed or Target Savings
- Completed the required information to set up the plan (e.g., amount, duration, frequency).
- Create the plan.
Your saving plan will be processed shortly, and you will receive a notification once it’s successful.
How do I withdraw funds from my savings account?
To withdraw funds:
- Go to your “Savings” section, select the plan you would like to withdraw from and click on “Withdraw Funds.”
- Select the amount you wish to withdraw and the reason
- Confirm the withdrawal request with your 4-digit transaction pin
How do I send money to another account?
To send money:
- Log in to your account and go to the “Transfers” section.
- Select “Send Money to others.”
- Enter the recipient’s bank details (name, account number, bank name).
- Choose the amount to send and confirm the transaction.
- Review the details before clicking “Send.”
You will receive a transaction confirmation once the transfer is complete.
Staff
Loan
How do I apply for a staff loan?
To apply for a staff loan:
- Log in to your account and go to the “Loan Application” section.
- Select “Staff Loan” as the loan type.
- Enter the required details such as loan amount, repayment period, and reason for the loan.
- Upload any necessary documents (e.g., proof of employment).
- Submit your application for review.
Once reviewed, you’ll receive a notification about your loan approval status.
What are the eligibility criteria for a staff loan?
To be eligible for a staff loan, you must meet the following criteria:
- Be an employee of one of our partner employer organisations
- Have been employed for a minimum of 6 months.
- Have a satisfactory credit history
- Other criteria specific to your role and salary may apply.
How do I repay my staff loan?
Loan repayments are automatically deducted from your salary each month. You can also make manual payments through the “Loan Repayment” section of the app by selecting your loan and making the payment directly from your account.
General
Questions
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password?” link on the login page.
- You will be prompted to enter your registered email or phone number.
- Verify your phone number or email through a secure OTP
- Once verified, you are able to set up a new password for your account
How do I contact MFB customer support if I have an issue?
You should contact our customer support team by:
- Send or Forward emails to support@armmfb.com.ng
- Our support team is available 8-5pm daily to assist you with any inquiries.
Unlock Your Financial Freedom with ARM MFB
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